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Don’t Wait Any Longer!
We want you to love your personalized gifts. If something isn’t right, we’re here to help.
Returns:
- Due to the customized nature of our products, we do not accept returns unless the item arrives damaged or defective.
Damaged or Defective Items:
- If your item is damaged upon arrival, please contact us within [24hrs] of receiving your order.
- Provide photos of the damaged product and packaging for us to process your claim promptly.
Refunds:
- Approved refunds will be processed back to your original payment method within [10 business days].
Order Cancellations:
- Orders can be canceled before down payment. After this , production begins, and cancellations are no longer possible.
Contact Us:
For any shipping or return inquiries, please call us at [+201123768281].
At Odicea Store, we take pride in delivering your personalized gifts with care and efficiency.
Processing Time:
- Each gift is crafted with attention to detail. Please allow [10 business days from down payment and approving design ] for production before your order is shipped.
- For urgent requests, we offer expedited processing at an additional cost.
- 5 days costs 150L.E
- 3 Days costs 200L.E
- EXCEPT FAST ORDER ITEMS
Shipping Costs:
- Shipping fees vary based on the destination and selected shipping method. Final costs are displayed at checkout.
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