Charcool Pen

We want you to love your personalized gifts. If something isn’t right, we’re here to help.

Returns:

• Due to the customized nature of our products, we do not accept returns unless the item arrives damaged or defective.

Damaged or Defective Items:

• If your item is damaged upon arrival, please contact us within [24hrs] of receiving your order.
• Provide photos of the damaged product and packaging for us to process your claim promptly.

Refunds:

• Approved refunds will be processed back to your original payment method within [10 business days].

Order Cancellations:

• Orders can be canceled before down payment. After this , production begins, and cancellations are no longer possible.

Contact Us:
For any shipping or return inquiries, please  call us at [+201123768281].

At Odicea Store, we take pride in delivering your personalized gifts with care and efficiency.

Processing Time:

• Each gift is crafted with attention to detail. Please allow [10 business days from down payment and approving design ]  for production before your order is shipped.
• For urgent requests, we offer expedited processing at an additional cost.
• 5 days costs 150L.E 
• 3 Days costs 200L.E 
• EXCEPT FAST ORDER ITEMS 

Shipping Costs:

• Shipping fees vary based on the destination and selected shipping method. Final costs are displayed at checkout.